ABOUT ME
Hello! I’m Fame Angelo Baltazar, a customer-focused Technical Support and Customer Service Professional with over eight years of experience delivering exceptional support across web hosting, domains, WordPress, and customer service environments.
Throughout my career, I have worked with customers from around the world, helping them resolve technical issues related to web hosting, domain management, DNS configuration, email services, SSL certificates, and WordPress websites. I enjoy troubleshooting complex problems, simplifying technical concepts, and providing clear, reliable solutions that create positive customer experiences.
My professional journey has taken me from customer service to specialized technical support, allowing me to develop strong analytical, communication, and problem-solving skills. With a background in education, I bring patience, adaptability, and a customer-first approach to every interaction, ensuring that each concern is handled with professionalism and care.
I am passionate about continuous learning and staying up to date with emerging technologies in web hosting and website management. My goal is to keep growing as a technical support professional while contributing to organizations that value innovation, collaboration, and outstanding customer service.

8 yrs
Customer Service
3
Companies Worked With
30,000+
Customer Interactions
24/7
Customer Support Experience
EDUCATION

Cebu Normal University
Bachelor of Elementary Education
Major in Early Childhood Education
✔ Communication
✔ Leadership
✔ Classroom Management
✔ Problem Solving

WORK EXPERIENCE
Product Support Associate
Newfold Digital
May 2026 – Present
Provide technical support for web hosting products and services under Bluehost and HostGator.
Troubleshoot WordPress, hosting, domains, DNS, email, SSL, and website-related issues.
Assist customers with account management and retention.
Deliver excellent customer support while meeting service quality standards.
Customer Service Specialist
one.com
March 2022 – April 2026
Provide customer and technical support through chat and ticket channels for web hosting, domains, websites, and email services.
Responsibilities include:
- WordPress troubleshooting
- Domain management
- DNS configuration
- Email setup and troubleshooting
- SSL certificate support
- Website troubleshooting
- Zendesk ticket management
- Customer retention (Churn Management)
- Cross-team collaboration to resolve technical issues efficiently
Customer Service Representative
ePerformax BPO & Contact Center
November 2017 – December 2021
Supported two major accounts: eBay and T-Mobile.
Responsibilities include:
- Email and phone customer support
- Order investigations and dispute resolution
- Technical troubleshooting for mobile services
- Billing and account supportEscalation handling
- Sales and customer retention
- Collaboration with multiple departments to resolve complex customer concerns
CONTACT ME!
👋 Ready to work together?
I’m always open to discussing opportunities, technical support projects, WordPress assistance, or web hosting solutions.
Whether you have a question, need help troubleshooting an issue, or simply want to connect, I’d be happy to hear from you.
💼 Areas I Can Help With:
✔ Technical Support
✔ Web Hosting
✔ WordPress
✔ Email & DNS
✔ SSL Certificates
✔ Customer Service
🟢 Available for:
✔ Full-time opportunities
✔ Remote positions
✔ Freelance technical support
⭐ Trusted by Clients Worldwide
Longtime client here
Bluehost has been my hosting service for many many years. Great experience. Their tech support is superb. (Tech Rep “Fame” went above and beyond to help me with a cache problem) Not a long wait to talk to a real person. reasonable fees. Bluehost rocks!






