ABOUT ME





8 yrs

Customer Service

3

Companies Worked With

30,000+

Customer Interactions

24/7

Customer Support Experience

EDUCATION

Cebu Normal University


Bachelor of Elementary Education
Major in Early Childhood Education



Rating: 5 out of 5.
building of cnu

WORK EXPERIENCE

Product Support Associate


Newfold Digital
May 2026 – Present

Provide technical support for web hosting products and services under Bluehost and HostGator.

Troubleshoot WordPress, hosting, domains, DNS, email, SSL, and website-related issues.

Assist customers with account management and retention.

Deliver excellent customer support while meeting service quality standards.


Customer Service Specialist


one.com
March 2022 – April 2026

Provide customer and technical support through chat and ticket channels for web hosting, domains, websites, and email services.


Responsibilities include:
  • WordPress troubleshooting
  • Domain management
  • DNS configuration
  • Email setup and troubleshooting
  • SSL certificate support
  • Website troubleshooting
  • Zendesk ticket management
  • Customer retention (Churn Management)
  • Cross-team collaboration to resolve technical issues efficiently

Customer Service Representative


ePerformax BPO & Contact Center
November 2017 – December 2021

Supported two major accounts: eBay and T-Mobile.


Responsibilities include:
  • Email and phone customer support
  • Order investigations and dispute resolution
  • Technical troubleshooting for mobile services
  • Billing and account supportEscalation handling
  • Sales and customer retention
  • Collaboration with multiple departments to resolve complex customer concerns


CONTACT ME!

Name

⭐ Trusted by Clients Worldwide

Longtime client here


Bluehost has been my hosting service for many many years. Great experience. Their tech support is superb. (Tech Rep “Fame” went above and beyond to help me with a cache problem) Not a long wait to talk to a real person. reasonable fees. Bluehost rocks!

Longtime Client

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July 21, 2026

★ ★ ★ ★ ★

Got an amazing help from, Fame!

Ken

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April 9, 2026

★ ★ ★ ★ ★